Frequently asked questions
How much does shipping cost?
Standard shipping is free on orders of $49 or more and $5.99 on smaller orders. Express shipping is $12.99. We ship within the United States.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days and express delivery takes 2–3 business days after processing.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery for a refund to your original payment method. See our Returns & Refunds page for the full details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover.
How do I choose the right size?
Each product page lists the available sizes. For harnesses, collars and apparel, measure your dog's chest girth (and neck for collars) and choose the size that matches. Contact us if you need help.
How do I track my order?
Once your order ships we email you a tracking number. If you have not received it within the expected processing time, contact us and we will look into it right away.
How can I contact you?
Call us at (786) 349-8637 or email contact@walartm.com. You can also use the form on our Contact page.